Shipping & Returns

Effective Date: August 9, 2026

Peptiva Lab is committed to processing and shipping orders accurately and as quickly as reasonably possible.

Shipping

Orders are processed after payment has been successfully completed.

Shipping is charged at a flat rate of $60 per order and is shown separately at checkout.

Estimated delivery is within 15 days of dispatch. This estimate reflects recent shipments and is not guaranteed. Shipping times vary depending on destination, shipping method, carrier availability, customs processing, and other factors outside our control. Carrier or policy changes may cause transit times to fluctuate. Any delivery dates provided are estimates and are not guaranteed.

Tracking information will be provided when available.

If a shipment is delayed, held, or seized during customs processing, we will arrange a replacement shipment once the status is confirmed, at no additional shipping cost to you. Replacement is our standard remedy for shipments that do not arrive.

Customers are responsible for providing a complete and accurate shipping address. Peptiva Lab is not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

International Orders

International customers are responsible for understanding the import laws, customs requirements, taxes, duties, and restrictions applicable in their destination country.

Customs inspections or clearance procedures may cause additional delays.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be canceled.

Returns

Because of the nature and handling requirements of many of our products, we generally cannot accept returns of products that have been shipped or delivered.

If you receive an incorrect, damaged, or defective product, please contact us promptly after delivery with your order information and photographs of the product and packaging.

We will review the issue and, when appropriate, provide a replacement, store credit, or refund.

Refunds

Approved refunds will be returned to the original payment method used for the purchase.

Credit-card payments are securely processed through Stripe. Peptiva Lab does not control how quickly your bank or card issuer posts an approved refund to your account.

Once a refund is submitted, processing times may vary depending on your financial institution.

Shipping charges are generally non-refundable unless the refund is the result of an error by Peptiva Lab.

Lost or Delayed Packages

If your shipment appears lost or significantly delayed, please contact us so we can review the tracking information and work with the shipping carrier when appropriate.

Peptiva Lab is not responsible for delays caused by carriers, customs authorities, weather, incorrect addresses, or other circumstances outside our reasonable control.

Contact Us

For shipping, order, return, or refund questions, please contact:

Peptiva Lab
Email: support@peptivalab.com
Website: www.peptivalab.com